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Strategic end-to-end designer and leader who loves simplifying complex problems in collaborative organizations to build great products. I love creating, coaching, and leading collaborative teams at the intersection of design, business, and technology.

I understand the forces that have to come together to build great products and organizations with great people —- and how hard that truly is.

EDUCATION

Master's of Human Computer Interaction, Carnegie Mellon University

Master's of Business Administration, Naval Postgraduate School

BS in Computer Science with Minors in Math, English, and French, Virginia Military Institute

International Coaching Federation ACC Executive Coach, Leadership Coaching for Organizational Performance, Rutgers University

Design

Journey mapping

Empathy interviews

Service blue prints

Wireflows and Process models

Storyboarding and Wireframing

Usertesting.com

Heuristic Evaluation

Personas

Diary studies

IA and Card Sorting

Concept Validation

Usability Testing

Fitts Law Modeling / GOMS

Design Thinking

Survey Design

Scenario Creation

OKRs and Success Metrics

Design Specifications

Data Synthesis

Value Props and User Strikezones

product | leadership

Hiring

Performance Benchmarking and Reviews

Budget formulation and execution

Mentoring

Professional Coaching

Project plans

Product strategy

Product requirements development

Statements of Work

Prioritization and Scoping

Postmortems / Retrospectives

Schedules

Agile Development and Jira

SWOT Analyses

Six Sigma Yellow Belt

Design Operations and Reporting

Design Sprints

Critiques